Wide product range
More than 15,000 pharmaceutical and health products available online with detailed information.
BlueStormAICase studyLjekarne Perak
Ljekarne Perak: 15,000 products. One expert agent.
Ljekarne Perak automated 78% of customer inquiries, freed pharmacists for critical work, and increased online orders by 55% with one AI agent trained on the full catalog.
About the client
A trusted Croatian pharmacy, now powered by AI.
Ljekarne Perak is one of Croatia's trusted pharmacy chains, with physical locations and a comprehensive online platform offering more than 15,000 health and pharmaceutical products.
Their commitment to professional guidance goes beyond the transaction. Every customer interaction is an opportunity to provide expert advice that builds long-term trust.
“Our pharmacists can now focus on consultations that truly require human expertise. AI handles everything else.”
Service pillars
Fast delivery
BoxNow delivery and home delivery options make ordering easier for customers.
Expert guidance
Professional pharmaceutical advice and product recommendations for health needs.
Challenge
Growing without sacrificing accuracy.
Pharmaceutical support is high-stakes. Wrong or delayed information erodes trust, and Ljekarne Perak needed to scale while preserving accuracy.
Complex product catalog
With 15,000+ products, every customer inquiry required expert knowledge, from active ingredients to contraindications and usage guidance.
Health-related questions
Customers needed reliable and accurate pharmaceutical information that was fast, precise, and never vague.
Order and delivery support
Questions about order status, BoxNow pickup points, and delivery timelines piled up, pulling pharmacists away from their most valuable work.
Solution
Pharmaceutical expertise, available all day.
We built a specialized AI agent trained on the full catalog, pharmaceutical knowledge, and logistics, with real-time inventory integration.
AI capabilities
- Product information and recommendations
- Usage guidance and contraindications
- Prescription requirement guidance
- Current promotions and discounts
- Order tracking and delivery status
- Help with BoxNow pickup locations
- Health and wellness advice
- Seamless handoff to pharmacists
Deployment channels
Web chat
WhatsApp
Email support
A unified AI agent provides consistent pharmaceutical advice across every channel, with live catalog and promotion data.
See it in action
From symptoms to solution in seconds.
Ljekarne Perak AI Agent
Online
Results and impact
Better service. Fewer bottlenecks. More revenue.
24/7 pharmaceutical support
Customers get instant and accurate pharmaceutical guidance at any time, even when physical pharmacies are closed.
Higher online sales
Fast responses and personalized recommendations turned visitors into buyers, with online orders up 55%.
Pharmacists freed up
Pharmacists now focus on complex medical consultations while AI handles routine product, promotion, and delivery questions.
Always up to date
Real-time catalog integration means the AI knows what is in stock, what is on promotion, and when orders will arrive.
Ready to start?
Your customers deserve instant answers. Every time.
Book a demo and we will build a working prototype for your pharmacy, tailored to your catalog and your customers.
Request demo