Organic materials
100% natural latex from Hevea Brasiliensis tree milk, without harmful chemicals.
BlueStormAICase studyHevea
Hevea: from an overloaded inbox to intelligent conversations.
Hevea implemented AI agents across every channel, reduced response time by 3x, and generated 40% more qualified leads.
About the client
Sleep is one third of your life. Hevea takes that seriously.
Hevea specializes in premium organic latex mattresses, built on a simple belief: the surface you sleep on shapes the life you live. Every mattress is made from 100% natural latex.
Their customers are not just buying a mattress. They are investing in sleep quality, health, and sustainability. That purchase requires education, trust, and expert guidance.
“The AI agent answers product questions better than most of our team used to, and it never sleeps.”
Product pillar
Health and hygiene
Anti-allergenic and antibacterial properties, ideal for people with allergies.
Natural ventilation
Excellent air circulation helps maintain an optimal temperature throughout the night.
Challenge
Great products need great conversations to sell.
Hevea had a premium product and a growing audience, but human support capacity at scale was becoming a bottleneck.
High volume of product questions
Customers had detailed questions about mattress firmness, materials, and health benefits, and those questions needed expert answers.
Presence across multiple channels
Customer conversations were scattered across the website, Instagram, Facebook, and WhatsApp, without a consistent tone.
An educational sales process
Buying an organic mattress is a considered decision. Customers needed guidance, not just a product list.
Solution
One AI agent. Every channel. Zero compromise.
We built a custom AI agent with complete knowledge of Hevea's product line and deployed it across all four channels.
AI capabilities
- Deep knowledge of organic latex benefits
- Personalized mattress recommendations
- Answers about firmness, materials, and sizes
- Guidance around health and allergies
- Order tracking and delivery updates
- Seamless handoff to human agents
Deployment channels
Web chat
Instagram
Facebook
WhatsApp
One agent, one brand voice. Customers get consistent and accurate answers wherever they reach out.
See it in action
Every question answered instantly.
Hevea AI Agent
Online
Results and impact
The numbers speak for themselves.
Always available
Customers get instant answers about materials, health benefits, and sizing 24/7, even when the sales team is offline.
Guided buying journey
Consistent expert answers across channels create an experience that builds trust and confidence.
More conversions
3x faster responses and educational conversations lead to more confident customers and measurable growth in qualified leads.
Unified brand voice
One AI covers the website, Instagram, Facebook, and WhatsApp. Same expertise, same tone, zero inconsistencies.
Ready to start?
Build this for your business in days, not months.
Book a demo and we will show you a working prototype built for your specific use case before you commit to anything.
Request demo